Learn the basics

Stop persuading. Start asking.

Motivational interviewing is simple to describe: reflect what the member said, then ask an open question that hands them their own reasoning.

In a health assessment, the objection you hear is rarely the real one. "I don't have time" is often about energy. "I can't afford it" is often doubt about follow-through. Arguing with the surface line makes people dig in. Asking gets you to what's underneath — and they talk themselves toward yes.